Privacy Policy

Privacy Policy

Effective Date: 01/08/2025
Business Name: Leticia Linden Therapy
Website: www.leticialinden.co.uk
Contact Email: contact@leticialinden.com

1. Introduction

This Privacy Policy explains how Leticia Linden Therapy collects, uses, stores, and protects your personal information when you use our website or engage with our services.

We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect the following types of personal data when you interact with our website or services:

• Name

• Email address

• Telephone number

• Enquiry message or notes you submit

• IP address and browsing behaviour (via cookies and analytics tools)

• Any other information you voluntarily provide

3. How We Collect Your Data

We collect your data when:

• You complete a contact form or enquiry form on the website

• You book or enquire about therapy services

• You interact with the website (e.g. through cookies or analytics)

• You contact us directly via phone or email

4. Why We Collect Your Data

We use your personal data for the following purposes:

• To respond to your enquiries

• To provide therapy services or related information

• To improve our website and user experience

• To comply with legal or regulatory obligations

We will never sell your data or use it for unsolicited marketing without your consent.

5. Lawful Basis for Processing

We process your personal data based on one or more of the following legal bases:

• Consent – when you voluntarily submit your information

• Contract – to deliver a service you’ve requested

• Legitimate interests – to improve and protect our business and services

• Legal obligation – where required for compliance with the law

6. How We Store and Protect Your Data

We store your data securely using appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access. Access to personal data is restricted to only those who need it.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including to satisfy legal, therapeutic, or business requirements.

8. Sharing Your Data

We do not sell or share your personal data with third parties, except in the following cases:

• Where required by law or regulation

• With service providers who help operate the website (e.g. hosting providers) – under strict confidentiality agreements

• With your explicit consent

9. Your Rights Under UK GDPR

You have the following rights:

• The right to access your personal data

• The right to correct inaccurate or incomplete data

• The right to request erasure of your data

• The right to restrict or object to processing

• The right to data portability

• The right to withdraw consent at any time

To exercise any of these rights, contact us at [Insert Contact Email].

10. Cookies and Analytics

We use cookies on our website to track usage and improve functionality. For more information, please read our [Cookie Policy].

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices and encourage you to read their policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and material changes will be clearly communicated.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:
📧 contact@leticialinden.com

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk